CERELIX LIVING SDN. BHD.
1695835-H/202601033740
NO. LOT FF-16, KOMPLEKS PUCHONG PERDANA, TAMAN PUCHONG PERDANA, 47100 PUCHONG, SELANGOR
cerelixliving@outlook.com
cerelixliving.com

Return, Refund and Exchange Policy

Customers must contact us within 24 hours of receiving an order if an item is damaged, incorrect, missing, or defective on arrival.

Returns and exchanges are considered for unused kitchen utensils, cutlery, crockery, glassware, and related household items that remain in original condition with packaging, labels, manuals, and accessories included where applicable.

Used items, washed items, items damaged by misuse, incomplete sets, opened hygiene-sensitive items, or items affected by normal wear are not eligible for return unless the issue is caused by our error or a verified product defect.

For fragile crockery or glassware, customers should provide clear photos of the product, packaging, waybill, and order details within 24 hours so the case can be reviewed properly.

Approved refunds or replacements will be processed after review and, where needed, after the item is returned or inspected. Customers are responsible for checking product size, colour, material, and usage suitability before purchase.